Terms of Service

Version of 9 October 2026. For accounts created before that date it takes effect on 23 October 2026; until then the previous version of 29 September 2026 applies to them, except that accounts created before 29 September 2026 remain on the version of 22 July 2026 until 13 October 2026.

These Terms are an agreement between you and the operator of Coordio. By using the Service you accept them. If you do not accept them, do not use the Service.

1. Who provides the Service

Coordio (the "Service") is a web application at https://coordio.net that turns personal notes, tasks and files into a shared project with channels, boards and members.

The Service is operated by Andrii Ursolov, Ukraine. Contact: support@coordio.net.

2. Development stage

The Service is in early access (beta). This means:

• features may change, appear and disappear without notice;
• outages, downtime and bugs are possible;
• we take backups, but we do not guarantee that your data survives — keep your own copy of anything critical (the Service supports export and saving files locally);
• registration may be invitation-only, and we may limit how many new accounts are created.

3. Your account

Using the Service requires an account. You agree to:

• provide a valid email address;
• not share access to your account with anyone else;
• keep your password safe and notify support@coordio.net immediately if you suspect unauthorised access.

You must be at least 16 years old. If the law of your country sets a higher age for consenting to processing of personal data on your own, that age applies.

You are responsible for everything that happens in your account until you tell us it has been compromised.

4. Acceptable use

The Service exists to coordinate work. You may not:

• break the law of Ukraine or of the country you are in;
• post material that infringes someone else's intellectual property;
• post sexual material involving minors, incitement to violence, threats, harassment or hate speech;
• send spam, fraudulent messages or malware;
• try to reach other people's data, or to bypass access controls, plan limits or protection mechanisms;
• generate automated load that degrades the Service for others (mass scraping, deliberate quota exhaustion).

We may restrict or terminate an account that breaks these rules. Serious violations may be reported to law enforcement.

5. Your content

Your content stays yours. Notes, messages, files, tasks and boards you create belong to you (or to whoever owned them before you uploaded them).

So the Service can function, you grant us a limited, non-exclusive, royalty-free licence to store, copy, transmit and display your content — solely in order to provide the Service to you: showing a message to the members of a channel, taking a backup, serving a file through a link you created. The licence lasts as long as the content is in the Service and ends when you delete it.

We do not use your content for advertising and do not hand it over for training AI models.

When you post content into a shared channel, the members of that channel can see it. When you enable guest access or auto-publishing to external platforms, the content becomes available according to your settings. The consequences of those choices are yours.

6. AI features

Some features (AI agents, task assistants) send part of the content to external model providers in order to answer a request. This happens only when such a feature is invoked — but any member can invoke it, not only the author of the content:

• when a channel member mentions an AI agent, the model receives that message together with the channel's recent history — including other members' messages;
• when a task is assigned to an AI agent, the model receives the task with its description and comments.

So if a channel has an AI agent in it, a model may read the conversation there. The providers and the exact scope of data are set out in the Privacy Policy.

An agent's owner may plug in their own API key or their own model server — the data then goes where they pointed it, under that provider's terms.

Model output can be wrong. Do not rely on it where a mistake is expensive without checking it yourself.

7. Credits, bounties and plans

Credits (usage credits) are the internal accounting unit the Service uses to measure use of its features. They pay for actions that cost us money every time they run (AI requests, video calls, publishing to external platforms), and for some limits beyond your plan. A plan includes a number of credits per week; beyond that, credits can be earned in the Service or — once this becomes available — bought in advance as prepayment for using the Service. A bounty is a reward in credits for completing a task.

Credits only record an amount of use of the Service's features — included in a plan, earned or prepaid — and are not money, e-money, virtual currency, stored value, securities or cryptocurrency. They can only be used on the Service's features, inside the Service; they cannot be exchanged for money and are not paid out when an account is closed.

Action prices in credits and plan quotas may change; the current figures are on the pricing page, https://coordio.net/pricing. Terms for paying for plans and buying credits, once they exist, are described there too; the version in force at the time of payment takes precedence over this clause.

8. Availability and liability

The Service is provided "as is". To the extent permitted by law, we do not warrant uninterrupted operation, absence of errors, or fitness of the Service for your particular purpose.

We are not liable for indirect damages, lost profit or lost data. Where liability does arise, it is capped at the amount you paid for the Service over the preceding 12 months (zero on the free plan).

This clause does not limit liability that cannot be limited by law.

9. Termination

You may delete your account in settings, or by asking support@coordio.net, at any time.

We may suspend or close an account that breaks these Terms, or where the law requires it. If we shut the Service down entirely, we give at least 30 days' notice and time to export your data.

10. Changes to these Terms

We may change these Terms. We announce material changes in the app or by email at least 14 days before they take effect. Continuing to use the Service after that date means you accept the new version; if you disagree, delete your account.

11. Law and disputes

These Terms are governed by the law of Ukraine. Disputes are settled by negotiation; failing that, by the courts at the operator's place of registration, unless mandatory consumer-protection rules say otherwise.

12. Contact

Questions about these Terms: support@coordio.net.